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FAQ

Frequently Asked Questions (FAQs):

1) Why should I have an Aladdin Peak Performance Club maintenance agreement?

Heating and cooling your home uses more energy and drains more of your financial resources than any other system in your home. Typically, 44% of your utility bill goes to heating and cooling. No matter what kind of heating, ventilation, and air-conditioning system you have in your home or office, you can save money, increase comfort, and assure system reliability by properly maintaining and upgrading your equipment.

The Aladdin Club, our preferred customer preventative maintenance program, gives our customers “front-of-the line” service, twice-yearly visits to perform a 17-point safety and mechanical check and filter change, PLUS a 20% discount on all parts AND labor for repairs beyond our regularly scheduled maintenance. Last, but certainly not least, regular inspection and maintenance of your heating and cooling system ensures that the conditions of your equipment manufacturer’s warranties are met.

2) Can you give me a repair estimate by phone?

When it comes to major financial investments, your air conditioning and furnace system is probably second only to the purchase of the home itself. When something goes wrong, we take great care to accurately diagnose the problem and give you the exact cost to repair. It is not possible to accurately determine a system problem without setting eyes upon it or running the necessary diagnostic tests. Our technicians come to your home in fully-stocked vehicles, ready to diagnose and fix your system, returning you to the level of comfort you expect.

3) My system is not blowing cold air. My neighbor said it probably just needs Freon.

A system that is not blowing cool air could be experiencing a wide range of problems. It is a common (mis)belief, however, that a system blowing air that is not cool simply needs to be “recharged” (i.e. refilled). Freon 113 (also called CFC-113 or R22) is a colorless, nonflammable liquid used as a coolant in refrigeration and air conditioning systems. Freon should last the lifetime of the system; if your system is losing Freon and you are refilling it each year, you might as well be burning money and letting the smoke rise into the air. However, Freon is more harmful to the environment than the smoke from your burned up cash. Loss of Freon is indicative of a leak. A leak needs to be fixed not only because Freon is expensive and you will simply need to continue to refill the system, but because Freon is bad for the environment. In fact, because of ozone depletion concerns, the EPA has ceased US production of Freon 113. Aladdin AC uses Puron, which is safer for the environment.

4) Do you charge for a service call?

Our minimum service fee is only $95.00. This allows a certified technician to come out in a fully stocked truck to assess your situation. Once the assessment for the situation is made, they will provide you a quoted price for repair, maintenance or further diagnostic. If you accept the quote, the minimal service fee will be waived. If you decline the quote, you will be responsible for the minimal service fee only. This is to cover the technician’s time and knowledge.

5) What kind of system do you recommend?

Aladdin’s highly trained system Comfort Advisors perform a comprehensive evaluation and make recommendations based on your home and personal comfort needs. We discuss with you a full menu of air management options and work within your budget to meet your particular requirements. Aladdin’s goal is to show you the available choices in comfort equipment so that YOU can choose what works for you.

The name brand or type of unit you finally pick really makes no difference, and here’s why: Any quality brand will work properly if installed to very high standards. The biggest problem you will have is finding a company that really knows what they are doing -no matter what you install. In fact, some national surveys indicate that over 50% of all HVAC contractors do not size heating and cooling systems correctly.

The installation is everything when it comes to HVAC work. This is a fact that has been proven time after time. When a company does not follow very specific and technical procedures during the installation, that system’s lifespan and efficiency can be cut by as much as one-half! Aladdin’s installation technicians are factory-trained and NATE Certified (North American Technician Excellence), so you can rest assured that your investment in a quality system will not be compromised due to poor installation.

6) How can I tell if I need repairs on my HVAC system?

Generally, unless you’re a contractor with extensive experience with HVAC equipment, any time your unit isn’t performing as well as it should you need to call a professional for repairs. Your HVAC system has dozens of individual parts that need to be checked, tweaked, tightened, replaced, and cleaned at least once a year. Attempting to perform repairs yourself might further damage your unit, and may even cause personal injury. A few signs your unit definitely needs the touch of Aladdin AC include:

  • Odd, musty, or burning smells coming from your vents or unit
  • A leaking unit
  • An increase in energy bills without an increase in use
  • Whining, banging, or screeching sounds coming from your unit
  • A decrease in air quality
  • A unit that doesn’t cool or heat your home efficiently anymore
  • An increased reliance on portable air conditioners, heaters, or humidifiers
  • A unit that cycles on and off rapidly

7) When should I replace my HVAC unit?

Most modern HVAC systems can last between 12-15 years. However, if your unit is more than 7 years old, you may benefit from replacing it now. Older HVAC units (even from 5 years ago!) are less energy-efficient than newer ones, and generally have more features. You should also consider a replacement if you need repairs more than once a year, or if there was a catastrophe in your home.

8) Are there any maintenance tasks or repairs I can make on my own?

We generally never recommend to attempt maintenance or repairs on your own, but replacing your filters is something that should be done regularly. Depending on the filter, you should change it every 1-3 months. The frequency also depends on how much you use your HVAC system and the amount of air pollution in your area.