We will come to you, when it fits your schedule.
Our customer service department is open Monday – Saturday, from 7:00 am to 6:00 pm.
We schedule most appointments for a three-hour window, but if you need a specific time, we will do our best to accommodate you.
And if you are an Aladdin Club member, your appointments receive priority scheduling.
We always call when we are on our way to let you know that we are on schedule. For scheduled installations, a Comfort Advisor will also call you the night before, just to confirm.
Our polite, courteous and respectful technicians arrive in clean uniforms and easily identifiable vehicles, fully prepared to go to work, equipped with all diagnostic apparatus, tools, and equipment necessary to complete the job to your satisfaction. We will discuss the expected work to ensure there are no misunderstandings, and address any concerns you might have.
Our team members will treat you and your property with the courtesy and respect that you deserve. We will wear shoe covers or lay out floor savers as needed to protect your home or office. We will keep the work area neat and tidy while the work is being done. If it is a multi-day job, we will clean up before we leave each day.
When the job is completed to your satisfaction, we will perform a final thorough clean-up.
Like magic, you’ll never even know we were here…well, except for the total indoor comfort you will now be experiencing!
Once the job is done, a Customer Service Representative will call you within 48 hours to confirm your total satisfaction. And if you are not 100% satisfied, we will do whatever is necessary to make it right.
With our fleet of fourteen fully stocked vehicles, if a problem arises at any time after the job is done, we will be ready to assist you.
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Founder Wayne Beck Talks About Aladdin’s Integrity & Services
Learn more about Aladdin in our Video Library