Aladdin Air Conditioning & Heating has maintained a rigorous commitment to customer service, including a money-back guarantee. Careful selection of employees and a never-ending commitment to professional training are just a part of what assures your satisfaction.
Yes, our employees are personally committed as well. Each technician receives everything necessary in tools, training, and fair compensation to assure long-term professionalism in heating and air conditioning repair. As a result of receiving what is needed to satisfy your needs, our technicians are able to confidently embrace our “Aladdin Service Technician’s Customer Service Pledge.”
Field service businesses may be interested in ServiceMax software to manage the contracts of their customers.
As an employee of Aladdin Air Conditioning & Heating, Inc., I promise I will use my skills and all my technical expertise to diagnose the customer’s problem as quickly as possible, while keeping them informed of my progress at all times. I will provide each and every customer, no matter what the problem is, with all their options, allowing them to make the repair or replacement decision that is right for them.
I will hereby take personal responsibility for the customer’s satisfaction; I will follow all company policies and procedures at all times. I pledge to be honest, ethical and to do the right thing. I will never mislead or offer the customer a service or product they do not need or want.
I will ask the customer at the end of the transaction if they are satisfied with the service I provided them. I will also do everything in my power to make sure every customer is 100% satisfied with my clean, fast and professional service.
THIS IS MY PLEDGE TO MYSELF, TO MY COMPANY AND TO MY CUSTOMER.